What you agree to when you hire us
Published in plain English, before you enquire, rather than buried in a PDF after you have committed. Two routes, and it matters which one you are on. Work we scope and quote runs on the bilingual Cross-Border Business Services Agreement, sent with your Engagement Schedule before you pay anything — for that route this page is an accurate summary, not a substitute. Fixed-price services you order directly on this site do not use that document at all: the order summary you approve at checkout, together with the terms on this page, is the whole contract. See Ordering online.
You get everything in writing, automatically
Not on request. Nothing below is something you have to ask us for.
- 01
Enquiry or consult Day 0
You tell us the situation, by form, email, WeChat or a paid 45-minute consult. Nothing is chargeable at this point except a booked consult, which is credited in full against any engagement you go on to place.
- 02
Engagement Schedule Before any work
We send a one-page schedule: what is included, what is expressly excluded, the deliverable and its format, the timing, the fixed fee, and an estimate of any disbursements. It names the supplier or matter specifically. You confirm it in writing — an email reply is enough — and that confirmation, together with these terms, is the contract.
- 03
Invoice With the schedule
Issued by Wenzhou Yimi Information Consulting Co., Ltd., carrying our Unified Social Credit Code 91330302MAKLC8FT2R, payable by PayPal or bank transfer to an account in that same registered name.
- 04
The work Per the schedule
We do it, in Mandarin and English, to the agreed scope. If something material changes — the supplier turns out not to exist, the site visit is refused, the scope needs to grow — we tell you before doing anything that would change the fee.
- 05
Delivery Per the schedule
A written deliverable with every source named and dated, and anything we could not establish marked as unverifiable rather than quietly omitted. You have 5 business days to raise a specific objection.
If something arrives that does not match this, it did not come from us. An invoice from a different company name, a request to pay a personal account or a third party, a change of bank details by email — none of those are how we work. Verify us here, then tell us.
Scope and price
- Every engagement is fixed-fee and scoped in writing before it starts. We do not bill by the hour.
- The Engagement Schedule states what is expressly excluded as well as what is included. If it is not in the schedule, it is not in the engagement.
- The fee does not change unless you change the scope in writing.
- Published prices on this site are the prices we quote. Where a price is shown as “from”, the schedule states the actual fixed fee before you commit.
Payment
- Fixed-fee desk work — including the registry check and written reports — is payable in full in advance.
- Project work is 50% on engagement and 50% on delivery.
- Day-rate work is invoiced monthly in arrears.
- Disbursements — travel, accommodation, samples, courier, official search and notary fees, third-party inspection — are additional, agreed in advance where material, and charged at cost with receipts.
- Bank charges are borne by the paying party; we should receive the net invoiced amount.
- Late payment attracts interest at 1.5% per month, and we may suspend work while an invoice is more than 15 days overdue.
- All fees are quoted in US dollars. If you prefer to settle in RMB, we convert at the RMB central parity rate published by the China Foreign Exchange Trade System under the authority of the People’s Bank of China on the invoice date.
Ordering online
- Some fixed-price services can be ordered and paid for on this site without a prior conversation. Where that is offered, the order page replaces the Engagement Schedule: the summary you see before paying — the service, the quantity, the companies or items named, the turnaround and the total — is the scope, and pressing the payment button is your written confirmation of it. Together with these terms, that is the contract.
- We price every order on our own server from the quantity alone. If the amount actually captured does not match the amount we quoted, we do not start work; we hold the order and contact you.
- You receive an order reference and a written confirmation by email. If the confirmation does not arrive, quote the reference shown on screen and we will resend it.
- An invoice is issued for every order by Wenzhou Yimi Information Consulting Co., Ltd., and the confirmation email links to it — open it to view, print or save it as a PDF. It is a commercial invoice, not a PRC VAT fapiao. Tell us if it must be addressed to a particular entity, or if you need a fapiao.
- Online ordering is offered only for services shown at a fixed price. Anything priced “from” is scoped and quoted first, as above.
Refunds and cancellation
- If we cannot deliver, we refund in full. The usual reason is that the company cannot be identified on the national registry from the details you gave us — in which case we tell you what we searched, and refund that item.
- A delivered report is not refundable. The work is the reading and the writing, and both are complete on delivery. If you think a finding is wrong, raise a specific objection within 5 business days and we will go back to the source — see acceptance, below.
- Before we start, you may cancel an order for a full refund. Once we have started, the fee stands, because on a one-working-day turnaround starting is most of the work.
- If you are a consumer in the EU or the UK, you have a statutory 14-day right to withdraw from a distance contract. At checkout you ask us to begin immediately and acknowledge that this right ends once the service has been fully performed. If you withdraw after we have begun but before delivery, you pay a proportionate amount for the work already done. Nothing in these terms removes a right you have by law.
- Refunds go back by the route the payment arrived, normally within 5 business days of us confirming it. Bank or payment-processor charges on the original payment are not recoverable by us and are not refunded.
Delivery and acceptance
- We deliver by the dates in the schedule. Where timing is critical, say so and we will make it a term rather than an expectation.
- Raise any specific objection within 5 business days of delivery. After that the deliverable is treated as accepted.
- If a site visit cannot proceed for reasons outside our control — the supplier refuses access, the site is closed, force majeure — we report what we observed and attempted, and the fee for the attempted visit remains payable. We then waive our service fee on one rescheduled attempt; disbursements still apply.
What a report is, and is not
- Our reports are decision support based on public records and on what we observed at the time. They are not a guarantee of a supplier’s future performance, quality, solvency or honesty.
- Every finding is graded — verified, consistent, or unverifiable — and we do not assert anything more strongly than the evidence supports.
- We gather evidence only from public registers, verification with issuing bodies, and site visits the supplier has consented to. No covert methods, no scraping, no purchased data.
- Nothing we produce is legal, tax, customs, accounting or investment advice.
Who does what
- We are a business consultancy. Where a matter needs a licensed professional — a PRC lawyer, a licensed accounting firm, a CNIPA-registered trademark agency, a customs broker, an accredited inspection body — we say so and can introduce one. You contract with them directly and they invoice you directly.
- We take no commission from any supplier, distributor, agency or provider we introduce. If a referral fee is ever offered to us, we disclose it to you in writing before you decide anything.
- You contract and pay your supplier directly. We never take title to goods, never advance payment, and never hold your money.
- Import compliance, tariff classification and IP clearance in your own market remain yours. We can gather the supplier-side evidence your broker needs; the determinations are theirs.
Your material and ours
- Reports, checklists, photographs and video created specifically for you are yours to use for your own business purposes once paid in full. You may not resell or publish them as a standalone product.
- Our pre-existing templates, checklists and methodologies remain ours.
- Websites, content and source files we build for you are transferred to accounts in your name at handover.
- We treat your commercial information as confidential and do not disclose which clients we act for without permission.
Your information
- We collect only what is needed to do the work and to reply to you.
- Please do not send passport or identity-document images, criminal-record or health information. We do not collect that material and will ask you to delete it.
- Full detail is in the Privacy Policy, and a personal-information notice forms part of the services agreement.
The document that governs
If you ordered online at a fixed price: there is no separate agreement to sign or wait for. The order summary you approved before paying, plus the terms on this page, is the contract — set out at Ordering online. Your confirmation email repeats it in full, so you hold a copy you can keep.
If we scoped and quoted the work: the binding agreement is the Cross-Border Business Services Agreement, sent with your Engagement Schedule and available before you pay anything. It is bilingual — English and Chinese in parallel columns — and includes the standard verification checklist and a personal-information notice as annexes.
Want to read it before enquiring? Ask us for a copy. We would rather you read it early than sign it late.
This page is a summary written for clarity. Where it differs from the signed agreement, the signed agreement governs. It is general information and not legal advice. Consultations are US$120 per 45-minute session, credited in full against any engagement you go on to place. Invoices are issued by 温州易米信息咨询有限公司 (Wenzhou Yimi Information Consulting Co., Ltd.). See also the website terms of use and the privacy policy.
Clear on the terms? Tell us the situation.
Book a 45-minute consult. We map your situation to the right process, tell you honestly what is and is not possible, and give you a fixed fee. No obligation.
